Whitefields Surgery

Whitefields Surgery 2016-01-29 Person 2 5 0

Kept waiting nearly half an hour not made aware doctor was running late, I went up to the desk twice, plus had to put my son in school club as I was made late to pick him up ans they will charge me for this needs to be taken into consideration.

Whitefields Surgery 2016-01-18 Person 1 5 0

If you want to be kept waiting, up to 85 minutes past your appointment time, & have your severely autistic daughter repeatedly stated at by reception staff go to Whitefields

Whitefields Surgery 2015-12-18 Person 5 5 0

Nice and friendly.

Whitefields Surgery 2015-12-18 Person 1 5 0

Rang in afternoon for appointment, was told to ring back at 8 am next day. Myself and my partner stayed on phone for 45 mins waiting for answer. It's this kind of service that makes patients go to A and E instead receptionist rude and unhelpful. I ended up driving to surgery while still on hold to make appointment. Doctor could have rang day before to sort out app.

Whitefields Surgery 2015-11-04 Person 2 5 0

Receptionist didn't smile and wasn't friendly, she was rather officious about the paperwork, and kept me waiting for ages while she went off to check something. I was only doing what I'd arranged with the nurse the day before. Keeping me informed would have helped or being caring/compassionate. I came with a bad foot but was left standing for ages. Nurse on the other hand was very caring and helpful and reassuring.